OPERATIONS MANAGER, Naga in Naga, Zamboanga Peninsula
JOB DESCRIPTIONTION
• Responsible for Business Operations and Controls
• Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and time scales.
• Interact with client for understanding their issues, concerns and resolving them in due course of time.
• Generate relevant reports and taking decisions.
• Conduct analysis for volume forecasting and understanding factors behind them.
• Monitor, measure and report team performance measures and understanding factors behind it.• Undertake analysis for maintaining service levels and team performance.
• Coach, Monitor, Counsel and develop direct reporting staff.
• Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure theyare fully informed of operational objectives, purposes and achievements
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, and general duty of care.
• Take real time corrective decisions based on volume, attendance, adherence, etc., to improve delivery.
• Adequate knowledge of various tools in operations delivery.
• Complies with the Company’s Policies and Procedures, including Information Security.
QUALIFICATIONS
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma/ Master's Degree in any field.
• At least 8 yrs BPO Operations-related experience and more than 2 to 3 yrs of actual experience as an Operations Manager in the same industry.
• Strong experience in account, people-skills, and client relationship management.
• Excellent problem solving, analytical/logical and leadership/people and performance management skills.
• Team player with good interpersonal skills and proven communication effectiveness.
• Exposure to Profit and Loss, Budget Forecasting, etc. is an advantage.
• Willingness to work in a fast-paced, dynamic and schedule-shifting environment.
• Applicants should be Filipino citizens or hold relevant residence status.
Salary: negotiable
Work location: Naga, Bicol
Location
Naga
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